Refund and Returns Policy

At TrekkingEspaña.com, your satisfaction is our priority. We aim to ensure a hassle-free return and exchange process to provide you with the best shopping experience. Below are the details of our policy:

1. Return Eligibility

  • Timeframe: Returns or exchanges are accepted within 30 days of receiving your order.
  • Condition: Items must be in their original, unused condition with all tags, packaging, and accessories intact. Items showing signs of use, wear, or damage are not eligible for return.

2. How to Initiate a Return

  • Contact Us: Reach out to us at support@trekkingespana.com with your order number and details of the item(s) you wish to return.
  • Authorization: Upon approval, we will provide a Return Authorization Number (RAN) along with return instructions. Be sure to include the RAN in your return package for smooth processing.

3. Return Shipping Guidelines

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. For such cases, we will provide a prepaid shipping label.
  • Secure Packaging: Please pack the items securely to prevent damage during transit. We recommend using a trackable shipping method, as we are not liable for lost or delayed returns.

4. Refunds and Exchanges

  • Refunds: Once the returned item is received and inspected, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
  • Exchanges: If you wish to exchange your item, inform us during your initial contact. Replacement items will be shipped once the returned product is approved.

5. Defective or Incorrect Items

  • Defective Products: If your item arrives damaged or defective, notify us immediately. We will arrange for a replacement, repair, or refund at no additional cost.
  • Incorrect Orders: If you received the wrong item, contact us within 7 days of receipt. We will assist you in returning the item and ensure the correct product is shipped to you promptly.

6. Non-Returnable Items

  • Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.
  • Customized Products: Personalized or custom-made items are non-returnable unless defective or incorrectly customized.

7. Need Help?

If you have any questions or need assistance with your return, feel free to contact us:

At TrekkingEspaña.com, we are committed to equipping outdoor adventurers with quality gear and exceptional service. Thank you for trusting us to be part of your trekking journey! 🏞️